As residents become increasingly accustomed to digital services, the expectations for a seamless, efficient, and interactive online experience will continue to rise. A well-designed resident portal is becoming a necessity rather than a luxury.
Here are the top features that every resident portal should include to remain competitive in 2025:
Mobile Accessibility and App Integration
With the increasing reliance on smartphones, residents expect to access portal features anytime, anywhere. In 2025, resident portal should offer seamless mobile access through both web-based platforms and dedicated apps for iOS and Android. This ensures residents can submit maintenance requests, pay bills, or communicate with property managers on the go.
Online Payment Systems
Managing rent and utility payments should be quick and hassle-free, and benefits both tenants and landlord*. Modern resident portals should integrate secure online payment systems that allow residents to pay rent, security deposits, and other fees utilizing a variety of payment options such as credit/debit cards, PAD/ACH, and mobile wallets.
Maintenance Request Management
When dealing with a unit issue, residents expect a simple, user-friendly way to submit and track maintenance requests. In 2025, portals should offer features like the ability to submit photos and videos of the issue, check the status of requests in real time, and communicate directly with maintenance staff. Additionally, allowing tenants to schedule appointments and select a preferred time slot can reduce friction and improve the experience. Payquad provides a comprehensive maintenance and inspections module, that is user friendly for both tenant and manager.
Community News and Events Calendar
A strong sense of community is essential for a thriving residential environment. The resident portal should serve as a central hub for community updates, news, and event schedules. From social gatherings to building maintenance updates, a dedicated calendar and announcement board keeps everyone in the loop and encourages resident engagement.
Amenities Booking and Management
Amenity booking and management integrated into resident portals provides a desired level of convenience. Allow tenants to book, make a payment for an amenity or a hold fee to really streamline the process. Real-time automatic approvals or manual management approvals keeps everyone in the loop in an efficient manner all through your resident portal.
Package Delivery Tracking
With the rise of e-commerce, package delivery management is a critical aspect of apartment living. Resident portals should integrate with smart package lockers or allow tenants to track deliveries in real-time. Adding this feature helps keep residents informed on their packages’ whereabouts, and keeps them secure until they can be retrieved.
Integrated Lease Management
Managing lease documents, renewals, and compliance can be cumbersome for both residents and property managers. A modern resident portal should offer integrated lease management tools that allow residents to access their lease agreement, renew their leases online, and easily submit necessary documentation. This reduces paper waste and simplifies the leasing process for all parties.
Customer Support
Customer support is crucial in maintaining tenant satisfaction. Resident portals should feature detailed FAQ pages that will answer common inquiries. For more complex issues, communicating with customer support representatives should be available to provide personalized assistance.
Resources:
Royal York Property Management: Renting in the Digital Age
Community Boss: Why Amenity Reservations are Good for Your Community
BMG: Why Property Management Customer Service Matters
