Have Questions?

No! Creating an account is totally FREE. You can access any features of your Payquad resident account at no charge.

*Some of the payment methods may have a fee associated with the transactions. These fees are shown when you initially set up a payment method, and each time you complete a one time payment. 

If your company has a customized url such as yourcompanyhere.payquad.com, then you can register from there. If you don’t know the url then you can always sign up on payquad.com.

🞽Please note your property management must be using Payquad to be able to create a resident account.

If your management requires you to enter a security code to create your Payquad account you should have received it in your welcome letter. If you do not have this code please contact your property manager for details. Alternatively you can contact Payquad support at 1888 385 9037 or support@payquad.com and we’d be happy to assist you!

🞾 Please note if your management requires the security code you MUST enter it to access your account.

Your property may not appear for a few reasons.

1.Either your property management doesn’t accept Payquad yet.

*If you wish for your company to sign up with payquad, you can try to register and fill in your property address. A pop-up will appear with the option to click on it to be brought to payquad support in order to refer your company to us. See below.

2.Your management doesn’t allow for public registration and you must receive your security code directly from them and enter it in the appropriate field.

3.You may have mistakenly entered the wrong address for your property.

There are 2 ways you can update your schedule

1.By clicking the Next Scheduled Payment :

• Click on the PAYMENTS  icon in your taskbar found at the top of the page. 
• Next click the Next Scheduled Payment icon as shown below.
• Delete the old amount and enter in the new amount.

2. By clicking the Autopay Schedules Tab

• Click on the PAYMENTS  icon in your taskbar found at the top of the page. 
• Next click the Autopay Schedules tab as shown below.
• Select the payment you’d like to edit and click Edit on the button.
• Delete the old amount and enter in the new amount.

Remember to click save schedule at the bottom.

🕛If you made a one-time Direct Debit payment from your bank account you can delete it before 12am the day it was created.

1. Click the PAYMENTS icon.
2. Find the relevant payment and click the drop down arrow.
3. Click the line of the payment
4. Scroll down to the bottom of the receipt and click on the CANCEL PAYMENT button.

*If you made a credit/debit card payment please contact support to delete the payment at info@payquad.com 

**Our company policy is that we must receive authorization from your management before reversing or deleting payments.

Absolutely not. You can sign into your account to browse portal options, as well as take advantage of our rewards system. If your property offers the maintenance request option you can access that as well.

The friendly name is a nickname for your payment method and you can choose to call it anything you wish. It is there to help you easily identify the different payment methods you may have set up.

1. Click on the PAYMENTS icon.
2. Click the NEW PAYMENT button on the right side of the screen
3. Choose the payment method you wish to use from the payment method drop-down. (or click the add New Payment Method +).
4. Enter the payment amount and choose the service you’re paying for. (you may add more than one)
5. Click the CONTINUE
6. Review and then finalize your payment by clicking COMPLETE PAYMENT
7. You will be able to see your receipt by clicking on the PAYMENT HISTORY tab, as well as receive an email notification.

1. Click on the PAYMENTS icon
2. Click on the NEW PAYMENT button
3. Choose the payment method you wish to use from the payment method drop-down. (or click the New Payment Method +)
4. Enter the payment amount and choose the service you’re paying for. (you may add more than one.) See below.
5. Toggle the AUTOPAY SCHEDULE on the bottom of the pop up
6. Click the calendar in the corner of the field to choose the date from the calendar that you’d like your payment to be processed each month.
7. Click the CONTINUE button
8. Review the details of your payment to ensure accuracy, and then finalize your payment by clicking the COMPLETE PAYMENT button.

*Please note this payment will recur on the day of the month you choose until the schedule is deleted unless you set an end date.

 **If you wish to delete this schedule, you MUST delete this schedule before the date you set up for it to be processed. Once the date has passed, the payment will have been automatically processed already.

 Alternatively, you can add an end date for your schedule which will ensure that no payments are made after that date.

For direct debit payments the name of your management company will appear on your statement.

For credit/debit card payments you will see two transactions on your statement; one with your property management’s name for the full amount of your payment and one for the online card payment fee with “CCS*web payment fee“.

A direct debit allows you to make a one-time or recurring payment directly from your checking account with no additional fees. If you wish to use direct debit as your payment method you may do so with the following steps.

1. Select the PAYMENTS icon in your taskbar.
2. Next click the Payment Methods tab.
3. Click the NEW METHOD button on the right side of the screen 
4. Click the Direct Debit option
5. You will then have the option to link your Bank account to our portal, or manually link it by entering all relevant information. To link your bank account, click on the START button under the online option. Select your bank from the options provided as seen below. If your bank is not listed you can always manually fill in your bank  details.
6. Once you have clicked on your Bank option, fill out the appropriate information and click Submit.
7. If you wish to link it manually, select the CONTINUE button under the manual option.The following pop up will appear.
   1. Enter all required information. The “METHOD NAME” is simply an identifying nickname for your convenience.
   2. To fill out the fields on the pop up which you can refer to the sample cheque provided. The red arrows indicate where you can find the relevant information on one of your own cheques. 

   *If you are not sure what your numbers are, please contact your bank for instructions.

   **Please note that it may take 2-5 business days for the payment to be reflected in your bank account. In addition, funds are not frozen until deducted, so be sure to have sufficient funds in the account so the payment won’t get declined as NSF.

   

There may be insufficient funds or a limit on the amount allowed for an online transaction. Alternatively, your issuing bank may not allow an online transaction without them enabling it first. Please contact your bank for further details.

If this remains unresolved after speaking with your bank, please contact Payquad Support at 1888 385 9037 or info@payquad.com

You will be notified via email if a payment is returned and the reason for the return.

The most common reasons  for returned payments are:

1. NSF- Insufficient funds in the account or funds that are not yet available to be withdrawn. Please confirm that you have sufficient funds in your account before attempting another payment.
2. Edit Reject- You may have entered the wrong banking information. Either the account, transit or institution number. Please ensure that you have the correct information.
3. Account not found- The account has either been frozen or doesn’t exist anymore.

In most cases it is the banking institution and not Payquad that is declining your payment. It usually is for one of the following reasons:

1. The credit card information was not entered correctly.
2. There isn’t sufficient credit available to make the payment.
3. The amount exceeds your account’s single transaction limit 
4. The bank doesn’t recognize this payment. 
5. The card has expired

As soon as you make a payment your property manager is notified in real-time. Credit/debit card payments will reflect in your account in near real-time. Direct debit bank payments may take between 2-5 business days to leave your account and won’t be approved or declined until then.

To delete scheduled recurring payments click on the PAYMENTS icon and then select AUTOPAY SCHEDULES.

You will see all recurring scheduled payments you have set up.

1. Find the schedule you’d like to delete and click on the highlighted schedule when you hover over it.
2. A pop up will appear and then you can click the red DELETE button on the bottom of the pop up.
3. You will be prompted to make sure you want to delete the schedule. Click DELETE.

Every property has a unique set up and the fee structure may be different. When setting up a payment method type in your account you will be able to see the exact fee (if applicable) for that method. You will also be able to view all applicable fees when selecting a payment method while making a one time payment on your account.

Most commonly, there is a percentage fee per credit/debit card transaction and no fee for the direct debit option.

1. Click the PAYMENTS icon on your taskbar.
2. Click the PAYMENTS METHODS tab.
3. Click NEW METHOD found at the right side of the page
4. Select which payment method you would like to create
5. Then add the details and click VERIFY & SAVE

You can add as many payment methods as you wish.

A direct debit payment is like an electronic cheque that allows you to create a payment directly from your bank account. A Visa/MC debit card payment allows you to make a bank payment with your Visa/Mastercard branded debit card. (It will have the Visa or MC logo on the card similar to a credit card).

Also, a Visa/MC debit payment will lock the funds for the payment immediately unlike the direct debit option.

Don’t worry. You’ve created your payment correctly. Direct debit payments get processed every morning and only then will the status change from “Pending” to “Paid.”

1. To create a maintenance request, sign into your portal account and click the MAINTENANCE icon in your taskbar.
2. Then click the NEW REQUEST button towards the top right hand side. 
3. Fill in the necessary information on the pop up form. If you wish, you have the option of uploading a picture as well. 
4. Finally, click the SUBMIT REQUEST button found on the bottom of the pop up. This request will be sent to your management for review.

✉ Whenever a manager changes the status of the maintenance request you will automatically be notified via email. You will also receive a message in the portal under your maintenance tab.

If your company has a maintenance request pro-feature setup, then you can live chat with your management about a specific maintenance request. 

1. To do so, click your MAINTENANCE icon in the taskbar. 
2. Open the request you’d like to message your manager about.
3. Enter your message in the box provided towards the right side of the screen and then hit SEND as seen below.

If the messaging feature is enabled for your property you can message your manager directly.

1. Click on the envelope icon on your taskbar. 
2. Then click NEW MESSAGE found in the top right corner.

You can then type in your message along with a subject.

If you wish, you can add an attachment as well. This message will be sent to all of your managers.  

When they reply, the message will display which manager it originated from.

Once you have received a message from a manager, you can view it in your Messages tab. To respond, hit the Reply button on the bottom of the page and go ahead with your response.

To get a free tenant insurance quote, you can either check on our website payquad.com or sign into your portal account.

Click on the INSURANCE icon from the taskbar and then click START QUOTE

Enter in your information and then press NEXT. Continue to follow the prompts. If you have any specific questions about the quote, please contact the insurance broker, Apollo, directly.

To upload your existing insurance information on the portal, click the INSURANCE icon and then click on ADD PROOF OF INSURANCE

Fill out the form and add a document attachment as well if you wish. Once it is complete, click SAVE and your information will be seen by your management.     

1. 1. To book an amenity in your portal click on the AMENITIES icon. 
   2. Next choose the amenity you would like to book.
   3. Then choose the date and time you would like to book the amenity for
   4. You can add any notes/memo to the booking
   5. If your management has set up the ability to have this amenity recur then you can choose the interval and when it would end
   6. Check the box indicating that you agree to all terms (click the word “Terms” found in the parentheses as seen below,  to view these terms)
   7. Finally, once you’ve filled all necessary fields, click BOOK

     

   You will now be able to find the booking under the list MY BOOKINGS. You can filter the specific bookings by amenity as well.

   Depending on the amenity, your booking may need to be approved by a manager first. Or it may be approved automatically. 

   You will be notified via email and through our online portal, once your booking has been processed.

Based on what your management sets up, some amenities may have a charge. If a charge is applicable-you will first check for availability and then choose your payment method, then you can book and pay. Once the payment has gone through, the booking will show up in your bookings list and you will be notified by email and through the portal.

Yes, you do have the option to cancel your booking by clicking CANCEL on the booking list. You will be notified once the cancellation has gone through.

1. To download a document from your portal, click on the DOCUMENTS icon in your taskbar.
2. You will see a list of documents that are available to be downloaded. 

If the document is free of charge, simply click the VIEW button next to the desired document. 

If you need to purchase the document, click ADD TO CART next to the desired document(s) and then click CART found in the top right corner of the page. 

3. You will then need to choose your payment method. You may choose a pre-existing payment method that is on file by clicking the drop down arrow as indicated. You can also create a new one by clicking ADD NEW METHOD.
4. Then click PAY. (Or the x if you do not wish to proceed with your purchase)
5. Finally, click CLOSE

Your payment will be processed and you will receive a confirmation email.

1. To purchase documents in bulk, simply click ADD TO CART next to the documents you would like to purchase. 
2. Then click CART and you will see all the documents listed on the pop up
3. Now you may choose a payment method that you may already have on file by clicking the drop down box, or click the ADD NEW METHOD
4. Then click PAY.
5. Finally, click CLOSE  

Your payment will be processed and you will receive a confirmation email.  

1. To view the documents you purchased, click on the DOCUMENTS icon and then click on PURCHAES tab
2. Click the VIEW button next to the document you desire to download and then hit the download button in the top right corner of your page.

If you are using Chrome it will look like the picture below. With other browsers it may appear slightly different.

The document will then be downloaded onto your device.

If you need to purchase a document and you are not an owner or a tenant, your company login page will have a separate link to create a new account. Once you create your account you will be able to search for documents and purchase them just like an owner or tenant.

1.In the documents section there is a section of Requestable documents on the bottom of the page. To purchase one of these documents, click on the check box next to the prospective document.

 If the document is free, a green request button will appear next to the desired document. Just hit the Request button as shown below.

2.Next click Purchse Checked Documents found in the top right corner of the page.

You will then need to choose your payment method

3.Then click FINALIZE PAYMENT

4.Finally, make sure that all the information is correct and click SUBMIT PAYMENT

*Your manager will need to fulfill your request and then you will be able to see it in your download list. 

**You will be notified via email once the document is fulfilled and ready for download.

There will be a limited number of days to view the document. This time frame is set by your manager. 

To view the expiry date of any document click found in the top right hand corner of the Documents page. The expiry date will show in your download list under the column, available until as shown below.

Once this expiry date has arrived, you will need to purchase the document again in order to download it. 

Unfortunately, a refund for the expired document that was purchased cannot not be issued.